We accept order cancellations before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept returns on products. Customers have the right to apply for a return within 7 days after receipt.
The return policy is as follows
1. All return/exchange items must be returned unworn, undamaged, and with all the original labels attached in original packaging.
2. You return the item and paid the postage by yourself, then we check within 1 week after we receive the return parcel, we will refund the price of products, not including shipping fee and purchase cost as we had shipped it.
3. Please be sure to give me the tracking number and carrier of your return in 7 days after we showed you shipping address.
4.Please note that the clothes you try on cannot be returned or exchanged, in order to prevent the clothes from smelling after being tried on, which will affect the secondary sales. Thank you for your cooperation and understanding
5.we need you put a small note with your name, your phone number and the order number in your parcel.
If a package doesn't arrive and you don't use a track-able method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the Return Policy Guarantee.
RETURN SHIPPING COSTS & ADDRESS
1. Please be sure to contact our after-sales customer service to get the specific address of the return
2. All shipping cost are at the customers expense. This includes shipping cost for a return or exchange. Shipping cost are non-refundable. We kindly recommend you carefully check the size information and confirm all your order details before placing the order from courier.
3. Please contact your local post office to confirm the actual return shipping cost. We recommend you use the cheapest registered airmail method that is available.
1.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount in 7-15 days.
2.If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
3. We do not offer Freight To Collect (FTC) service for the packages returned to us. Shipping costs for the returned packages are non-refundable. SUITMENS cannot refund, reimburse, cover, or otherwise be responsible for any cost not paid to SUITMENS. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process.
4. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of products.
How to return an item?
· Contact us at mail to: firstname.lastname@example.org（Customer service hours are Monday to Friday, 9:00 am to 6:30 pm which was China time)
· Put in “return and refund” in the subject line
· Tell us your order number and email/phone.
· Specify the reason why you want to get a return and refund.
· Picture is needed when it’s a quality issue.
· We'll be in touch within 24hrs.